Our Community

At GAIL, our vision and strategic goals are deeply aligned with our commitment to responsible leadership in the natural gas sector while fostering positive societal impact. Our approach to community engagement is rooted in direct interactions with local communities, enabling us to understand grassroots challenges and co-create sustainable solutions that uplift disadvantaged and marginalized groups.

CSR Aligned with Community Needs

Through our Corporate Social Responsibility (CSR) initiatives, we actively address social, economic, and environmental concerns by aligning our programs with the aspirations and priorities of the communities we serve. This ensures our initiatives are relevant, impactful, and inclusive, contributing to holistic community development.

Shared Value and Active Participation

At the core of GAIL’s social responsibility philosophy is the creation of shared value, where business growth and community prosperity go hand in hand. We foster active community participation through regular interactions, needs assessments, and surveys, ensuring that community voices shape our interventions. This collaborative approach enhances the effectiveness, transparency, and sustainability of our CSR initiatives, driving positive socio-economic outcomes for all stakeholders.

Link: Sustainability Report 2023-24 https://www.gailonline.com/SBReports.html

Social Commitment

As part of our social commitment, in FY 2022-23, GAIL incurred a CSR expenditure of 2.18% against the mandated 2% towards achieving its CSR objectives through the implementation of meaningful and sustainable CSR programmes. CSR initiatives of GAIL have benefitted people in various geographies of the nation in FY 2022-23.

The beneficiaries of GAIL’s CSR projects are from vulnerable/marginalized and disadvantaged segments, within 100 km of GAIL’s installations/pipelines and offices. The majority of these include socially and economically disadvantaged groups. In FY 2022-23, no concerns were received from these beneficiaries.

CSR Policy

Our initiatives are guided by a comprehensive CSR policy, to address critical welfare and development needs in areas where we operate, with a special emphasis on vulnerable and marginalized communities. GAIL’s CSR programs are monitored and governed by our Board of Directors, acting on the recommendations of the CSR Committee in compliance with Companies Act, 2013 & DPE guidelines as amended from time-to-time (i) Guidelines on Accessible India Campaign (Sugamya Bharat Abhiyan) (Guidelines on CSR expenditure by CPSEs.) This ensures our initiatives remain relevant, transparent, and impactful.

GAIL’s CSR programs are monitored and governed by our Board of Directors, acting on the recommendations of the CSR Committee in compliance with the Companies Act 2013, CSR Rules 2014, and subsequent amendments issued by the Ministry of Corporate Affairs.

In line with NITI Aayog’s Aspirational Districts Programme, GAIL strategically prioritizes its CSR investments to uplift underdeveloped regions, fostering social and economic development.

Communities can report grievances through CPGRAMS portal also. GAIL’s diverse CSR programs are designed to address critical areas of social and environmental concern, with each initiative mapped to specific UN SDGs to enhance transparency and global alignment.

CSR Policy: https://www.gailonline.com/CSRPolicy.html

GAIL Hriday

GAIL’s “Hriday” initiative is an umbrella programme for various communities. Our team aims to empower people from different communities and positively impact society. All Hriday initiatives adhere to the activities defined in Schedule VII of the Companies Act, 2013.

CSR activities contributing to UN Sustainable Development Goals (SDGs)

At GAIL, our CSR initiatives are aligned with the UN Sustainable Development Goals (SDGs), ensuring global alignment and transparency across all community programs.

1. GAIL Ujjawal – Education Initiatives
   Enhancing access to quality education and improving learning infrastructure for underprivileged children.
   Aligned SDG:4 – Quality Education
2. GAIL Arogya – Healthcare & Sanitation
   Improving health infrastructure, promoting preventive healthcare, and ensuring clean water and sanitation for vulnerable communities.
   Aligned SDGs: 3 – Good Health & Well-being, 6 – Clean Water & Sanitation
3. GAIL Kaushal – Skill Development
   Supporting the Skill India Mission by providing industry-relevant vocational training for youth empowerment.
   Aligned SDGs:4 – Quality Education, 8 – Decent Work & Economic Growth
4. GAIL Unnati – Rural Development
   Fostering infrastructure development, livelihood enhancement, and sustainable rural growth.
   Aligned SDGs: 1 – No Poverty, 9 – Industry & Innovation, 11 – Sustainable Cities & Communities
5. GAIL Saksham – PwDs & Elderly Support
   Empowering Persons with Disabilities (PwDs) and senior citizens through assistive services and livelihood support.
   Aligned SDGs: 3 – Good Health & Well-being, 10 – Reduced Inequalities
6. GAIL Sashakt – Women Empowerment
   Promoting gender equality by equipping women with skills, entrepreneurship opportunities, and economic independence.
   Aligned SDG-5: Gender Equality
7. GAIL Harit – Environmental Conservation
   Driving afforestation, climate action, and biodiversity conservation to support a greener future.
   Aligned SDGs: 13 – Climate Action, 15 – Life on Land

Need Analysis and Impact Assessment

We conduct surveys and collect feedback to determine the impact of our programmes, and we then measure the social impact of our efforts depending on the feedback we receive. We also conduct third-party evaluations of our critical programmes to ensure their long-term viability.

Need Analysis

The GAIL CSR Committee examines and approves CSR activities based on local community needs and desires. The following are the steps involved in doing a need analysis:

Need Analysis:

The GAIL CSR Committee evaluates and approves CSR initiatives depending on the needs and demands of local communities. The following are the steps involved in doing a need analysis:

• Field assessment by the local CSR team to identify the need
• Requests from communities, local authorities, and the district administration
• Needs assessments by third parties
• International organisations and ministries issue reports, publications, and surveys
• Requests received from people representatives for their respective constituencies

Impact Assessment

Impact assessment of eligible CSR projects of FY 2019-20 and FY 2020-21 has been carried out by independent agencies in FY 2022-23 in accordance with sub-rule (3) of rule 8 of the Companies (Corporate Social Responsibility Policy) Rules 2014 through third party. The reports are available on GAIL (India) Limited | CSR: -- (gailonline.com)

Public Grievance Redressal

At GAIL, we believe that Community Grievance Redressal acts as a mechanism for strengthening social ties by being more transparent and accountable. CSR projects being implemented by GAIL, have designated nodal officers, who are in constant touch with implementing agencies and respective communities. Any inputs / suggestions / grievances received from communities to nodal officers are duly addressed. Communities can report grievances through CPGRAMS portal also.

Link: https://pgportal.gov.in/

Performance Standard Snapshot

https://gailonline.com/PerformanceSnapshot.html

Add all the tables of Performance standard Tables of Sustainability Report FY 2023-24.

Link: Sustainability Report 2023-24 https://www.gailonline.com/SBReports.html

Independent Assurance Statement

https://gailonline.com/IndependentAssuranceStatement.html

GAIL has engaged with third party for carrying out an independent assurance of their Sustainability Report (“Report”) for the reporting period from 1 April 2023 to 31 March 2024. The assurance has been conducted in accordance with the requirements of Assurance Standard AA1000AS-v3, AccountAbility UK, BRSR, GRI, IPIECA, CDP, TCFD, SASB.

The facilities covered for this assurance are GAIL Corporate Office, GAIL Jubilee Tower and Info Hub, GTI Noida, Cherlapally, Pata, Vijaipur, Vaghodia Plant Jhabua Compressor Station, Regional Office-Navi Mumbai, and Kochi.

Assurance statement PDF will be attached

Link: Sustainability Report 2023-24 https://www.gailonline.com/SBReports.html