CRM online facilitates Customers to place indent through e-sales and service request through e-Services.
Customers have internet ID and password to access CRM
CRM provides online Internet Customer Self Services Portal.
GAIL Customers can register Service Request / Complaint / Indents 24 x 7 online through internet.

e-Sales provides following facilities through Internet.

Product catalogue available online.
Customers can place indent.
Customers can see status of indent online.

For e-Sales Click Here

e-Services provides following facilities through Internet.

Customers / ZMs can register service request / complaint
Customer can attach reports, text & photos with the complaint.
Online status monitoring of the Service Request / Complaints.
Customer can view Online Reports attached to the service request.

For e-Services Click Here